Privacy Policy
Updated January 6, 2025
We respect your privacy and are committed to safeguard your communication with us and the personal information you provide.
Introduction
Any data you send us will be used in a lawful manner and remains private unless you give us permission to share it with a third party for a good reason. We will not do anything with your personal information without informing you in advance.
The following policy complies with current laws and covers how we collect, use, store and disclose your personal information.
Who Are We?
The Compassionate K9 Academy, founded and owned by Eva Leitinger, is a private Canadian business based in Calgary, Alberta, Canada. It operates the Compassionate K9 Academy website and its blog and online services. You can contact us via the website’s contact form or email at k9academy@shaw.ca.
What Constitutes Your Personal Data?
Any information that identifies you such as your name, address, telephone number, email address, billing information, social media links, message, comment, image, avatar, IP address or any other identifying information.
What Information Do We Collect?
When we communicate with you, we collect data you send us. You may communicate with us through email, the contact form on our website, text and social media messaging, by posting or commenting on our blog or any other form of communication.
We process this data for the purpose of communicating with you, for record keeping and to establish, pursue or defend legal claims.
Our lawful ground for processing this data is our sincere interest to reply to your communication, to keep records and to process legal claims.
When we interact with you to complete a transaction, we collect customer data. Such data relates to any transaction or purchase of our provided goods and/or services. It may include your name, title, telephone number, email address, billing address, delivery address or any other contact, billing or delivery details.
We process this data for the purpose of supplying the requested goods and/or services, to satisfactorily complete the requested transactions and to keep records of these transactions.
Our lawful ground for processing this data is your request to enter into, perform and complete such a transaction and contract.
When you visit our website and social media platforms, we collect user data and technical data. Such data may include information about how you use our website and social media platforms, your messages and comments, your avatar and any other information you supply.
It may also include your IP address, login data, browser details, page visits, navigation paths, time zone settings and hashtags.
We process this data for the purpose of operating, improving and securing our website, social media platforms and databases and to provide relevant content, publications, goods and services.
Our lawful ground for processing this data is our sincere interest to properly offer and administer our website, social media platforms and goods and services.
When we interact with you for marketing purposes, we collect marketing data. Such data may include information you provide when you subscribe to our email list and newsletter, take part in our promotions such as free give-aways or respond to displayed advertisements.
You will only receive marketing communication from us when you asked for it or have agreed to receive it. You are able to stop receiving any marketing communication from us at any time by following the provided ‘Unsubscribe’ links or by contacting us.
This opt-out does not apply to personal information you provided as a result of visiting our website or purchasing a product or service.
We process this data for the purpose of understanding and evolving our marketing efforts and we do not share it with a third party.
Our lawful ground for processing this data is to study how our customers use our products and services for the purpose of improving them and to map out a successful marketing strategy for the future.
We do not collect any sensitive data about you. Such data relates to information about your social and financial status, ethnicity, religious and philosophical beliefs, political affiliation, sexual orientation, memberships, criminal offences or your genetic, health and biometric data.
We may use cookies. We have categorized the cookies we use on our website based on guidelines found in the ICC UK Cookie guide. You can choose what kind of cookies you accept or block by changing the settings in your web browser. For detailed information, read our Use of Cookies policy.
We may receive your personal information through third parties. Service providers or social networks ortechnical, payment and delivery services or search information providers may share some of your personal information with us.
This information is usually shared to facilitate a request, purchase or transaction. We do not share such information with third parties.
When Do We Share Some of Your Personal Data?
We may have to share some of your personal data with individuals and companies who provide IT, technical, system and administrative services.
Lawyers, bankers, accountants and insurance providers we hired may require us to provide some of your personal information. Governments, tax departments and auditors may request some of your personal data.
We may also share some of your personal information with third parties when we make changes to our assets and business structure.
We provide these parties with only the information they requested and for the specified purposes. We demand that they treat your personal information with respect and in accordance to the law.
How Do We Store and Secure Your Personal Data?
We take appropriate technical and organizational precautions to secure your personal data and to prevent its loss, misuse, alteration or disclosure.
We store all your personal data on secure servers, personal computers and mobile devices and in secure manual record-keeping systems. Only employees and business associates who need to know your personal information to perform required tasks have access to it.
We use the latest encryption technology to securely transfer your personal data from your web browser to our web server and vice-versa.
Sending unencrypted data over the internet is inherently insecure and we urge you to refrain from it. Choose logins and passwords that are not susceptible to being guessed, whether by a person or a computer program, to ensure your personal information remains secure.
How Long Do We Keep Your Personal Data?
We only retain your personal data for as long as necessary to satisfy any communicative, transactional, legal, accounting or reporting requirement.
The Canadian law requires us to keep basic records of specified personal and business information for seven years.
Linking to Third Parties and Other Websites
We use third parties such as a service provider, a content management system and various applications and plug-ins to power our website and blog. We also use payment providers and a variety of online stores and distributors to offer our products and services.
In addition, you may find links to other websites on our social media platforms, website and blog. Clicking those links may enable them to collect data about you.
We have no control over these third parties and how they conduct their business. We urge you to read their Privacy Policy to protect yourself.
Your Rights To Manage Your Personal Data
-The Right to Access. You have the right to request from us the personal data we have on you, and we must provide this information to you in a reasonable time.
-The Right to Rectification. You have the right to request any inaccurate or incomplete personal data about you to be corrected and completed.
-The Right to Erasure. Also known as the ‘Right to be Forgotten,’ you have the right to request the erasure of your personal data without undue delay for any reason. There are a few exceptions to this right. If we are complying with a legal obligation or defending against a legal claim, your request may be delayed.
-The Right to Restrict Processing. You have the right to restrict the processing of your personal data. Legal reasons or when you contest the accuracy of the data are examples that would allow you to invoke this clause.
-The Right to Object to Processing. If you make such an objection, we will cease to process the personal information unless we can demonstrate compelling, legitimate grounds that override your interests.
-The Right to Data Portability. You have the right to object to our processing of your personal data for marketing purposes. If you make such an objection, we will cease to process your personal data for this purpose.
-The Right to Complain to a Supervisory Authority. If you consider that our processing of your personal information infringes data protection laws, you have a legal right to lodge a complaint with a supervisory authority responsible for data protection.
-The Right to Withdraw Consent. You have the right to withdraw your consent to handle your personal data at any time.
We do not charge a fee to exercise your rights and to access your personal data. If your request is repetitive or excessive, we may charge a reasonable fee.
As a security measure, we may ask specific information to confirm your identity before we release the requested information to you.
We will respond to your requests within a reasonable time.
Changes to Our Privacy Policy
We may update our Privacy Policy from time to time. We will post a notice on our website along with the updated Privacy Policy.
Any Questions or Concerns?
If you have any questions or concerns, please contact the Compassionate K9 Academy via the website’s contact form or k9academy@shaw.ca.
Please review our Use of Cookies.
Thank you.